Shipping policy

Dispatch times

We aim to ship orders within 1-3 working days. These times may be slightly longer after restocks and new product launches.

Customs and Import Taxes

Buyers are responsible for any customs, brokerage fees and import taxes that may apply. We are not responsible for custom delays or returns. Please be aware of the new duties and import taxes coming into effect on the 29th August 2025 for the United States. More details can be found on our website www.incantatrix.co.uk